The Office de la protection du consommateur advises consumers who have done business with Air Pro Solution (9167-0430 Québec inc.) that they may be entitled to a reimbursement for the claims they would have to assert against this itinerant merchant, who ceased operations in November 2019.
The company specializing in heating and air conditioning was located at 1919 boul. Lionel-Bertrand, office 201, in Boisbriand. As required by the Consumer Protection Act, it held an itinerant merchant’s permit from the Office and had provided the security required under the law. This sum could be used to compensate consumers who have a claim against it.
Consumers who have concluded a traveling sales contract with Air Pro Solution or Auraclima and who believe they have a reason for complaint against this merchant are invited to consult the Office’s website, in the section Indemnification. They will find the documents they need to apply.
About itinerant commerces
By law, an itinerant merchant is a merchant who, other than at his establishment, attempts to conclude or conclude a contract with a consumer. Any merchant who conducts itinerant trade in Quebec must hold a permit issued by the Office de la protection du consommateur. This permit and the accompanying bond provide consumers with financial protection in the event of non-performance of the contract, bankruptcy or closure of the business.
