A new service to answer questions about COVID-19 vaccination

In order to communicate more clearly and to encourage people to get vaccinated against COVID-19, the Centre intégré de santé et de services sociaux (CISSS) des Laurentides is launching a new vaccination information service. Residents can now speak to a nurse to ask about COVID-19 vaccination.

In order to take advantage of this new service, people are asked to send an email to covid-19.vaccination.questions.cissslau@ssss.gouv.qc.ca to get a call from a nurse. For those without easy access to the internet, they can also call 1-866-495-5833 and a nurse will return the call as soon as possible depending on demand. “Given the amount of information circulating about COVID-19, we wanted to make available to the public a simple, direct, reliable way of asking a healthcare professional about vaccination”, said Ms. Rosemonde Landry, CEO of the CISSS des Laurentides. While COVID-19 vaccines remain the best way to protect against the virus and its variants, the purpose of this service is to inform you by answering your questions directly and to provide you with the relevant information to support your decision about vaccination.


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An information service about vaccination

The procedure starts with an email or a phone call as indicated above mentioning name, telephone number and the best time to be reached. Following the initial step patients will get a call from a nurse and two attempts will be made to reach the person requesting the information.

As a reminder, there are currently five ways to get vaccinated:

With an appointment at Clicsante.ca or by calling 1-877-644-4545. Without an appointment, via the NotifVAX mobile app, available on Google Play or at the App Store, directly at the vaccination sites and at the vaccination mobile units

A free shuttle service is available for persons with reduced mobility, requiring accompaniment or lacking transportation.