The new front-line access line gradually being rolled out in the Laurentians

The Laurentians Integrated Health and Social Services Center (CISSS) announces the gradual opening of the front-line access line (GAP) for people waiting for a family doctor.


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The GAP des Laurentides is a telephone service that allows the population to have access to a professional in the event of a health problem. The GAP team works closely with its partners and the region’s health and social services to provide people without a family doctor with an assessment of their situation and direct them to the first-line service adapted to their needs.

Ms. Rosemonde Landry, President and CEO of the CISSS des Laurentides, testifies that the

GAP is a priority for the establishment in order to offer a single gateway to front-line services for people without a family doctor. “I am very happy that the GAP is already deployed in our region. This one-stop shop will become a service of great importance for the population of the Laurentians and will certainly facilitate access to care,” she declared.

Registration for GAP services

To ensure gradual deployment in the Laurentians region, letters are sent on a priority basis 

to people on the waiting list for a family doctor.

The population of the Laurentians without a family doctor is invited to update their file or, if 

they have not already done so, to register on the waiting list at -a resource/registration-with-a-family-doctor.

End of services in designated medical clinics

Considering the establishment of the GAP service, the activities of designated clinics for patients without a family doctor, set up temporarily in the context of a pandemic, ended on March 31 2022.

The CISSS des Laurentides in its press release exalted the great contribution of its teams and doctors for the services offered to the population at these clinics.