The regional network is directing people with non-critical concerns toward 811, pharmacies, clinics and provincial appointment services.
Santé Québec Laurentides is reminding residents that several public health services may be available before a visit to a hospital emergency department is necessary.
In a July 31 release, the regional health authority encouraged people who are ill or concerned about their condition to contact Info-Santé 811 and speak with a nurse before going to an emergency room when the situation is not critical. The general Info-Santé service is free, confidential and available around the clock, according to the Quebec government.
The guidance is intended to help residents reach an appropriate service while preserving emergency departments for people who need urgent assessment and treatment. The release did not provide regional emergency-room occupancy figures, average wait times or an estimate of how many visits could be handled elsewhere.
Options depend on a resident’s situation
Santé Québec Laurentides said residents whose symptoms continue may consult a pharmacist or contact their medical clinic. People without a family doctor can use Quebec’s Primary Care Access Point, known as the GAP, by calling 811 and selecting option 3 or by using the provincial online service.
The Quebec government describes the GAP line as a service for people without a family doctor. Its published Laurentides telephone hours are 8 a.m. to 8 p.m. on weekdays and 8 a.m. to 4 p.m. on weekends and public holidays. These hours differ from the 24-hour availability of the general Info-Santé nursing service.
The release also directed residents to Québec Medical Appointment Scheduler, or RVSQ, for medical appointments. The province says the online scheduler is free and available to people with a Quebec health insurance card. Screening appointments may be available through Clic Santé or by telephone at 1-877-644-4545.
Emergency care remains necessary for critical conditions
The health authority stressed that people whose condition is critical or requires urgent care should go to an emergency department or call 911. The alternatives are not a substitute for emergency help when immediate care is needed.
