Using the right place for the right problem

The Integrated Health and Social Services Center (CISSS) des Laurentides asks for the collaboration of the population in order to facilitate access to care and services for patients with urgent cases and requires care quickly since traffic remains high in the emergency rooms of the six hospitals in the Laurentians region, namely those located in Saint-Eustache, Lachute, Saint-Jérôme, Sainte-Agathe -desMonts, Rivière-Rouge and Mont-Laurier.

“When it comes to solutions, the collaboration of the population remains our best ally. Anyone with a non-urgent health problem can help reduce traffic in our emergency rooms at all times by consulting at the right place, according to their needs, when possible,” said the President and CEO of the CISSS des Laurentides, Ms. Rosemonde Landry.


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Patients whose situation is not urgent are invited to consult their family doctor, pharmacist, a doctor in a walk-in clinic or to contact Info-Santé, by dialing 811, where a nurse can contact them, advise and direct them to the appropriate service. A person whose situation requires urgent care is always invited to go to the emergency room so that they receive the essential care they need.

The current traffic observed in the emergencies of the CISSS des Laurentides is higher than usual. Various factors may explain the situation, including the increase in consultations by the population during this more stable period of COVID-19 as well as the increase in the summer population of the Laurentians with the presence of tourists or seasonal residents.

The CISSS des Laurentides remains in action to improve the current situation and is thanking its teams for the work done as well as the population for their collaboration.